codyhanson.com

codyhanson.com random header image

Entries Tagged as 'customer service'

Audible.com

February 7th, 2006 · No Comments

I’ve made probably a half-dozen purchases from Audible.com. In the past, I’d often buy some This American Life episodes or an audio book before a long car trip, since they really help the hours and miles go by. I was never enthralled with the service. The downloading mechanisms were clunky, the DRM‘ed audio was annoying, [...]

[Read more →]

Tags: audio · books · customer service

DOJ requests – Google gets it.

January 26th, 2006 · No Comments

A New York Times article following up on the DOJ requests for search records to bolster its defense of COPA quotes Google attorney Ashok Ramani, who gets at the heart of the matter for users: “Google’s acceding to the request would suggest that it is willing to reveal information about those who use its services,” [...]

[Read more →]

Tags: customer service · google · news · yahoo

Yahoo! gave search information to the feds.

January 20th, 2006 · No Comments

Every headline I’ve seen regarding the requests by the DOJ for information on search terms from Google, MSN, AOL and Yahoo has focused on Google’s defiance. None have emphasized the far more significant fact of the other three parties’ compliance. Frankly, we expect this kind of behavior from MSN. Opacity and user-unfriendliness are Microsoft’s hallmarks, [...]

[Read more →]

Tags: customer service · google · news · yahoo